Shipping Policy

We Provide FREE SHIPPING On Orders above $100 Worldwide.

Automatically Applied at Checkout.

For US/CANADA-It Takes 7-10 Business days(approx) To Deliver Once Shipped.

For Priority Shipping we charge a Flat rate. It takes 1-4 Business Days.(approx). Once You Have Placed Your Order Please Email us At info@truesouljah.com. We Will Try To Ship The Order Within 24hrs.

We Ship Through Canada Post, UPS And DHL. Trackings are Sent Once The Order Is Shipped.

Please Allow Upto 48hrs For The Tracking Code To Activate As The Carriers May Not Scan The Package On Arrival.

Rough Estimates:

Canada West: 4-10 business days

Canada East: 1-5 business days

U.S. Standard: 7-10 business days

U.S. Priority: 3-5 business days

International Orders: 2-9 weeks (depending on location, standard areas is 2 weeks)

If You Do Not See Your Country Listed As A Shipping Method - Please Email Us At info@truesouljah.com And We Can Help Arrange A Shipping Method For You.

Local pickup

We offer free local pickup in Brampton, the address is provided at checkout. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1-3 business days. We will send you an email when your order is ready along with pickup instructions. if you require same day pickup pls contact us via email/whatsapp

True Souljah is not responsible for parcels that are lost or delayed in transit due to the fault of Canada Post or any other courier – we will trace your parcel on your behalf and work with you to provide as much information as we can if you decide to lodge an investigation with Canada Post or Courier Company.

True Souljah is not liable for any costs associated with parcels being returned to sender due to being unclaimed or not delivered, or where a customer has incorrectly entered the address during checkout. True Souljah is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. We are not responsible for any costs imposed when your parcel is delivered, nor any delays in transit. True Souljah will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. Please contact your local customs office if you require further information.